How to return a package?

New return system from 27.02.2024

KIUD x Baun x Smartpost Itella

From 27.02.2024 you can return KIUD packaging via 268 Smartpost Itella parcel machines with a unique locker code.

Bring the empty package to the nearest Smartpost parcel machine, enter the unique locker code to the screen and insert the package in the locker.

QR software log in:

Scan the QR code with your smartphone camera.
Click on the yellow link that appears and enter your phone number.
Insert the confirmation code sent by SMS.
Log in to your account and follow the instructions.
Make sure that your bank account is added.
More info ringlus@kiud.io

Packaging return locations

All Smartpost Itella parcel machines are found here.

Below are featured only TANGO collecting boxes, which are active until 10.03.2024.

Tallinn - Tango collection box

Tabasalu Rimi
Tallinna Arsenali center
Viimsi Kaubanduskeskus (Delice)
Tallinna Balti Jaama turg
Laagri Maksimarket
Tallinna Nõmme center
Tallinna Kristiine center 1. floor
Rocca al Mare Centre
Mustamäe Centre

Tartu - Tango collection box

Tartu Rebase Rimi
Tartu Lõunakeskuse Rimi
Tartu Anne Prisma

Viljandi - Tango collection box

UKU Shopping Centre

Return packaging via 268 Smartpost Itella parcel machines

KIUD rental packaging comes with a deposit money, which will be refunded once the consumer returns the empty package to any Smartpost Itella parcel machine in Estonia.

TANGO return system will be closed by 10.03.2024.

NB! Please return the package within 24h!

If you wish to return the package later then click on “No, continue later” button in step 7.

Frequently Asked Questions

How to scan the QR code with my smartphone?

1. Open the camera mode on your smartphone.

2. Place the camera above the QR code until you see the yellow link.

3. Click on the link.

4. Fill in the form and press on the tab “KINNITA PANT 3€”.

5. Bring the empty package to the nearest Tango’s return station, which are located next to Smartpost Itella parcel lockers.

NB! You only have to fill in the form once. The second time around you can just scan the QR code and confirm the return.

I cannot scan the QR code with mobile.

QR codes can be scanned only with smartphones.

If you have smartphone that doesn’t have a built-in QR code scanner, then we recommend you to install a free QR code reader from the Google Play store.

Click here to download the app.

I want to return the pack, but there is no QR code.

Don’t worry! You might have received the package as a gift box that comes without a deposit and is thus, without a QR code.

However, you can always return such package to any Tango return station and we will happily keep it in circulation.

Click here to see all the return locations.

What if I'd like to keep the package.

It’s ok! You can keep the package and reuse it for storing different items or use it as a gift wrap.

Please note that in this case the deposit will not be refunded.

We just hope that you will use our package as long as possible 😉

I want to return the pack, but 60 days have passed.

Once you scan the QR code on the package, you have 60 days to return it and get back the deposit money you paid for it.

After 60 days the deposit money will not be refunded anymore, however you can still drop the empty package at nearest Tango return station.

You can find all Tango’s return points here.

As a brand, do I only have to use Itella for delivery?

No, you can send out your online orders via any kind of logistics partner.

Smartpost Itella is only our partner for collecting back to used packaging from Tango’s return stations.